We process all website orders Monday - Friday between 9AM and 6PM PST. Orders placed over the weekend or after hours will be processed the following business day unless otherwise stated.
FREE Shipping
We offer FREE shipping to all orders over $500! This is highlighted across all aspects of our websites. Only applies to contiguous USA or lower 48 states!
Order Confirmation
Following your purchase, our system will automatically dispatch an order confirmation email to the address you provided. This email signifies that we have received your order and have pre-authorized your credit card for purchase verification.
After receiving your order, we will immediately send the order to our warehouses for shipment. Once we've confirmed the order you purchased is in stock we will ship the item within the estimated business days within the handling time of that product of the date on which you placed your order unless you receive communication from us. If the product is out of stock, we will reach out to you via email and will void the pre-authorization if you so choose.
Order Shipment
Once we've determined that your order is in stock, we will process all charges to your credit card and ship the product within the stated handling time on the date which you placed your order.
Immediately following shipment, we will dispatch a tracking code to the email you provided us at the time you placed your order. If you have not received your tracking information please contact us immediately at support@commercialairpros.com
Damages
Upon arrival, please inspect any and all packaging of your orders. If any damage is noted on the packaging, make note of it at the time you sign for the delivery as this usually means the shipping company is at fault.
If the items you ordered arrive damaged, please send photos of the damage to support@commercialairpros.com and we will begin the insurance claim process on your behalf. We will also get in contact with the supplier of that product and begin the process of replacing your item.
Cancellations
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders will be packed and placed for pickup by the shipping carriers. Once picked up, the item will be considered shipped.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
If the order has shipped, the cancellation will be considered a return at which point the customer will be responsible for return shipping charges and restocking fees.
It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.
Returns, Refunds & Exchanges
It is our policy to only accept returns and make exchanges within 30 days of the date that an order was delivered. Some manufacturers have very specific return conditions, please consult the return policy on individual product pages and view the information in the product return information tab for manufacturer specific data.
An example of the tab can be seen in this screenshot.
For a successful return, the order must be in original factory condition and include original packaging, warranty information, manuals, accessories, and anything else it came with.
If the item is damaged in any way, the product will not be available for a full refund. Depending on the product, there may be a restocking fee. Customers are responsible for restocking fees as well as return shipping.
To start a return, please email us directly at support@backyardoas.com and we will start the return process and verifying condition of the item is in new. Once approved you will generate your own return label and send it to the designated warehouse.
When your item is received at the warehouse and the return is approved by the manufacturer, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 10 business days.
*Please note that for made-to-order items, we cannot accept returns or cancellations.*
For more information about returns please contact us at support@commercialairpros.com or call us at (725) 444-8355!
International Shipping
Please note that when ordering internationally (i.e. outside of the contiguous United States) you may be charged duties & taxes depending on the product you ordered. It is the customer's responsibility to check duty & tax laws before ordering. It may be necessary to contract a customs broker to facilitate bringing a product into any country – this is the customer’s responsibility.
For more information about international shipping please contact us at support@commercialairpros.com.